78fb Privacy Policy – How Your Information Is Protected

Introduction

Welcome to 78fb. We believe privacy is a fundamental right of every user. 78fb's privacy policy tells you what data we collect, why we collect it, and how we keep it secure.

This policy applies to all users of the 78fb website and mobile app. By using our platform, you are considered to have accepted this privacy policy. We recommend reading it in full before your first use.

What Information We Collect

78fb only collects the information needed to operate our services properly and provide you with the best experience. The data we collect is categorized by type below:

We never collect unnecessary or excessive data. Only the information essential to providing our services is stored in our database.

How your information is used

78fb uses your information for the following purposes. Each use has a clear and legitimate reason:

• Account Management: To create, verify, and maintain your profile.
• Transaction processing: To process deposits and withdrawals accurately.
• Customer Service: To respond to your questions, complaints, or requests.
• Security assurance: To prevent fraud, money laundering, and ensure account security.
• Legal Obligations: To comply with AML, KYC, and other regulatory requirements.
• Service improvement: To personalize your experience and improve the quality of our services.
• Promotional communications: To inform you about offers and bonuses, with your consent.

Data retention and deletion policy

Your data is stored on 78fb's secure servers. We do not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Even after an account is closed, certain data may be retained for up to 5 years for legal reasons.
• Transaction records must be retained for a minimum of 5 years in accordance with AML policy.
• Once legal retention periods expire, data is securely deleted.
• If you request account deletion, we will process it as quickly as possible within applicable limits.

All data is stored in compliance with Bangladesh and international data protection laws. For any questions regarding server location or data transfers, please contact our support team.

Data sharing policy

78fb never sells your personal information. However, in limited circumstances, sharing data with specific third parties may be necessary. Those circumstances are clearly outlined below:

• Payment provider: Mobile Banking, Nagad, Rocket — only the minimum required data is shared to complete transactions.
• Identity verification service: Approved third parties may verify identity documents as part of the KYC process.
• Law Enforcement: If required by a court order or government directive, data will be disclosed in accordance with the law.
• Security partner: A specialized agency dedicated to fraud prevention and cybersecurity.
• Business succession: In the event of a company merger or acquisition, you will be notified in advance.

Cookie Policy

The 78fb website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Performance cookies: Used to monitor site speed and performance.
• Preference cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Used to analyze user behavior and improve our services.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

Your Rights

Under 78fb's privacy policy, you have important rights over your own data. We respect these rights and process all requests promptly:

To exercise any of your rights, please contact our support team. We will respond within 30 business days.

Security measures

78fb follows the highest industry standards to protect your data. Our security infrastructure is multi-layered and regularly audited by independent third-party experts.

• 256-bit SSL Encryption: All communication between your browser and our servers is encrypted.
• Firewall protection: Advanced firewall systems block unauthorized access.
• Two-factor authentication (2FA): Adds an extra layer of security to your login.
• Regular security audits: Regular penetration testing is conducted by external security experts.
• Unusual Activity Detection: Our AI-powered system detects unusual logins or transactions in real time.
• Staff Training: All our staff receive regular training on data protection and privacy.

Child protection policy

78fb strictly prohibits anyone under the age of 18 from creating an account or playing games. We do not knowingly collect any information from minors.

• Age is verified at the time of registration. Any account created by a minor using false information will be permanently closed.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
• If a parent or guardian has concerns, they can contact our support team and we will investigate promptly.

Notice of policy changes

78fb may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will notify you in advance by email or through the platform.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We recommend checking this page regularly.